We love getting things out the door and into your hands! If you have further questions after reading this page, please email firstname.lastname@example.org.
We typically ship orders by USPS within 5 business days.
On the rare occasions when this isn't possible – usually due to travel or a sudden high volume of orders – we will notify you as soon as possible. When we can do a quicker turnaround, we will! We revel in getting things out the door as soon as possible.
PRIORITY / RUSH ORDERS
If you need something by a particular date, please tell us in the "note field" when you place your order. We'll let you know what options are, calculate any extra cost, get your okay, and bill it separately if needed.
MULTIPLE ITEMS / BULK ORDERS
Our online shop has limited ability to adjust shipping costs for large orders. If you are ordering 4 or more items and the shipping cost seems exorbitant, or if you want to purchase in bulk, please contact us before placing your order. We will calculate the actual cost of shipping, get your okay for it, bill it separately, and give you specific instructions for placing your order.
INTERNATIONAL CUSTOMS FEES
We ship worldwide, and we highly value our international customers. Please be aware that extra customs fees sometimes apply, and a package may be held by your local post office until the fee is paid in person.
Customs fees vary greatly and are determined by the receiving country. We're not able to predict when, where, or whether customs fees are charged, but we do know customers in Canada and the UK most often report them. The amount of the fee typically depends on the stated value of the merchandise (this something we can't change, as we're shipping from a business and the value is automatically calculated and easily traceable). Please contact your local post master if you have concerns!
We know the cost of international shipping is a lot to shell out for and we take it to mean that you value our work all that much more. Thank you!
LOST / DAMAGED ITEMS
We take special care with packaging to be sure your items arrive safely and in excellent condition. However we cannot guarantee safe handling once a package leaves our shop. If you have particular concerns, please add a note to your order and we will be happy to add insurance and/or extra-reinforce your package.
In the rare event that a package is lost or damaged, please let us know immediately. Depending on the item, what happened, and your location, we may be able to replace the item, offer something in its stead, or issue a full or partial refund. We care deeply and will work with you to find a solution that's amenable to all.